User Satisfaction and Adoption Rate of Telehealth Services among Urban Senegalese Migrants in Eritrea for Chronic Disease Management

Urban Senegalese migrants in Eritrea face unique healthcare challenges due to language barriers, cultural differences, and limited access to traditional medical services. A mixed-methods approach including surveys and interviews was employed. Survey data were analysed using descriptive statistics, while thematic analysis was applied to interview transcripts. Users reported high satisfaction with telehealth services (85% on a 10-point Likert scale), indicating its acceptance as an effective management tool for chronic diseases such as diabetes and hypertension. Telehealth services significantly improved access to medical care, particularly in remote areas where traditional healthcare facilities are scarce. User feedback highlighted the convenience and cost-effectiveness of telehealth compared to face-to-face consultations. Continue to develop culturally sensitive telehealth platforms and expand training for migrant populations on using these services effectively. Treatment effect was estimated with logit (pᵢ) =₀+^ Xᵢ, and uncertainty reported using confidence-interval based inference.