Abstract Digital transformation has shifted organizational focus from basic digitization to creating real-world value through technology. Cloud computing has emerged as a foundation for this change, enabling flexible access to digital resources and services. Although prior studies discuss cloud adoption and architecture, limited attention has been given to understanding how cloud computing directly contributes to practical and measurable benefits in real-life environments. This paper introduces a benefit-oriented perspective that explains how cloud computing supports digital transformation across education, healthcare, business, and public services. By identifying key transformation stages and mapping cloud capabilities to real outcomes, the study presents new insights into value creation through cloud technologies. The proposed framework helps institutions evaluate cloud adoption not merely as a technical upgrade, but as a tool for achieving meaningful impact.
Kavita Joshi (Sat,) studied this question.