Finding ways to the hard to reach—considerations on the content and concept of outreach work

In this article central elements and characteristics of outreach work are discussed. The empirical basis is documentation from five research circles conducted in Sweden, where outreach workers participated and put their work experiences into words. The findings from the circles are weighed against accounts from detached youth workers and it is argued that there are common methodological key components in outreach work that can be identified throughout the different contexts where the method is applied. The three main tasks of outreach work are contact making, initiating social change processes and providing social support to keep the process going. The efforts are performed in quite different surroundings, typically, however, in settings that the outreach worker does not organize or control. This has effects on how relations are built with target groups. Since outreach workers often meet people in vulnerable positions, engagement and respect are stressed as important professional qualities. Linking people to other resources is common and outreach workers need an extensive network of contacts to other organizations. The processes and situations that outreach workers engage in often have an open and unpredictable character. Managing contingency is therefore a central aspect of the work. Finally, a definition of outreach work is suggested.