HRMARS - English plays an important role in professional communication within Malaysia’s educational administration, particularly in tasks involving documentation, reporting, and inter-agency correspondence. Despite its institutional importance, English use in many district education offices remains relatively limited due to the dominance of Malay and local languages in everyday workplace interactions. Existing research on workplace English in Malaysia has largely focused on teachers, students, or administrative personnel in urban or higher education settings, leaving the communicative needs of non-teaching educational officers in rural administrative environments underexplored. Addressing this gap, this paper develops a conceptual framework to understand workplace English communication needs among educational officers in rural district education offices. Drawing on literature on English for Specific Purposes (ESP), particularly English for Occupational Purposes (EOP), workplace communication, and needs analysis, the framework identifies four key dimensions that shape workplace English communication. These dimensions explain how workplace communication experiences shape the identification of priority English language skills required for professional development. The paper also proposes theoretical propositions to guide future empirical research on workplace English communication in educational administration. By focusing on non-teaching officers in rural contexts, this study contributes to the literature on workplace English needs and provides a foundation for developing context-sensitive English language support programmes for educational administrators.
Bayuong et al. (Thu,) studied this question.