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Purpose – The purpose of this article is to identify the critical success factors (CSFs) of knowledge management (KM) adoption in the supply chain (SC) using the fuzzy decision-making trial and evaluation laboratory (DEMATEL) method through an empirical case study. Design/methodology/approach – The paper examines the influencing factors of KM adoption in SC which have been identified through the literature survey and expert opinion. The fuzzy DEMATEL method has been used to evaluate identified influencing factors. Considering the interdependence among factors, the fuzzy DEMATEL method forms a structural model and then visualizes the causal relationships among factors through a cause–effect relationship diagram. On the basis of the cause–effect relationship diagram, CSFs that are extraordinarily essential for KM adoption in SC are identified. Empirical case study of an Indian automobile organization presented to illustrate the fuzzy DEMATEL method and demonstrates its usefulness. Findings – The results gathered from the implementation of the fuzzy DEMATEL method to identify CSFs of KM adoption in SC to the chosen case illustrate that factors such as top management support, employee training and education, integration of knowledge and information flow, communication among the SC members and trustworthy teamwork to exchange knowledge within SC need to be highlighted as critical factors for successful adoption of KM in SC. Practical implications – The finding not only offers a meaningful base to deepen the understanding with regard to KM adoption in SC, but also provides a clue to develop an effective adoption of KM in SC in a stepwise manner. Originality/value – The empirical case study contributes to the literature on KM adoption in SC, suggesting how an organization can identify CSFs of KM adoption in SC and implement them progressively to greatly improve the efficiency of the whole SC performance.
Patil et al. (Tue,) studied this question.