This study investigates workplace sentiment and psychological dynamics among Turkish employees through an innovative integration of sentiment analysis techniques with traditional organizational psychology frameworks. Drawing on Conservation of Resources (COR) theory, Social Exchange Theory (SET), and the Job Demands-Resources (JD-R) model, the research examines the interrelationships between emotional labor, psychological capital, organizational commitment, work-life balance, burnout, and job performance among 819 employees across six sectors including healthcare, education, transportation, construction, tourism, and banking. Data were collected through structured surveys administered between September and November 2024, with responses analyzed using sentiment categorization methods that classified perceptions into positive, neutral, and negative categories, supplemented by discrete emotion analysis identifying specific affective states. The findings reveal striking contrasts in workplace psychological experiences. Job performance demonstrates overwhelmingly positive sentiment at 88.16%, indicating strong employee confidence in work effectiveness. Psychological capital similarly exhibits robust positive sentiment at 64.21%, suggesting substantial resilience, optimism, and self-efficacy among Turkish workers. However, these strengths coexist with concerning challenges. Burnout emerges as the most critical issue, with 61.97% of participants reporting negative sentiment, reflecting widespread workplace exhaustion and emotional depletion. Organizational commitment shows moderate positive sentiment at 51.37% alongside substantial negative sentiment at 32.71%, indicating heterogeneous employee–organization relationships. Work–life balance reveals predominantly neutral sentiment at 42.73%, suggesting diverse individual experiences in managing professional and personal boundaries. Emotion analysis indicates that surprise registers the highest score at 3.25, followed by anger at 3.04, suggesting workplace environments characterized by unexpected changes and notable frustration.
Balcioglu et al. (Mon,) studied this question.