New technologies in HR: bridging efficiency and ethical considerations

Purpose This systematic literature review examines the impact of Web-based human resource management (HRM) systems on organizational practices, exploring both the benefits and challenges associated with their implementation. This study aims to provide a comprehensive understanding of how these technologies transform HR processes while addressing ethical concerns and implications for employee well-being and engagement. Design/methodology/approach This study uses a systematic literature review methodology, analysing peer-reviewed academic journals, industry reports and relevant books published between 2000 and 2023. The research uses a tripartite framework to explore the positive aspects (“The Good”), challenges and limitations (“The Bad”) and ethical considerations (“The Ugly”) of Web-based HRM systems, with particular attention to employee engagement and organizational effectiveness. Findings This study reveals that Web-based HR systems significantly enhance efficiency in recruitment, compensation and payroll management. However, they also present substantial challenges related to data security, user competence and system integration. Ethical concerns emerge regarding privacy, potential biases in artificial intelligence-driven decision-making and the risk of over-dependency on technology. The research underscores the need for a balanced approach in implementing these systems, considering both their transformative potential and impact on employee well-being. Originality/value This study contributes to the existing literature by providing a nuanced, holistic examination of Web-based HRM systems. It extends the theoretical landscape by addressing the darker sides of HR technology adoption, including ethical dilemmas and potential negative impacts on employee engagement. The research offers valuable insights for both academics and practitioners, providing a foundation for future research and practical recommendations for effective implementation.