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Organizational leaders know that digital transformation and workforce transformation are intertwined, yet research provides little insights to guide these interlinked efforts. From our study of a large Australian healthcare service, we have identified three workforce transformation practices—flexing, deepening and revitalizing—that facilitated an interlinked digital/workforce transformation and helped overcome the significant challenges involved. The lessons from this case study are relevant for the leaders of many large organizations contemplating digital transformation.
Eden et al. (Fri,) studied this question.