Retrieval processes in transactive memory systems.

Two experiments examined retrieval processes in transactive memory systems (D. M. Wegner, 1987). In Experiment 1, intimate couples who worked face to face performed better on a knowledge-pooling task than strangers who worked face to face and better than intimate couples who worked via a computer conferencing system. Additional analyses indicated that intimate couples when interacting face to face were better able to determine which partner was correct on questions that only 1 member knew the answer to prior to discussion. In Experiment 2, intimate couples scored significantly better on the knowledge task when they had access to either nonverbal or paralinguistic communication cues than when they had access to neither. Taken together, the results indicate that both nonverbal and paralinguistic communication play an important role in the retrieval of knowledge in transactive memory systems.