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Building on qualitative data collected from three groups of professionals who assessed the green colour of a public transportation bus, this paper develops a model of the relationship between physical artifacts and emotions. The model suggests that artifacts need to be analysed according to three conceptually distinct aspects: instrumentality, aesthetics and symbolism. These three aspects are suggested to arouse emotion through different mechanisms: a hygiene, a sensory and an associative mechanism. The model opens an arena for extensive future research on the role and influence of physical artifacts in general and on emotions in particular.
Rafaeli et al. (Thu,) studied this question.