Potential use of patient expectation data for primary care improvement

High-performing primary care is essential for effective and efficient health-care systems.1,2 Patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs) are tools used to assess experiences and outcomes in health care, including primary care, to improve the quality of care and accountability.3 PREMs and PROMs can inform patient, practice, and system management for distinct but complementary purposes, providing insights into the quality and value of care.3,4 However, the limitations of PREMs and PROMs include concerns regarding validity, response bias, and interpretation issues.