Account episodes: the management or escalation of conflict

Acknowledgements Part I. The Task: 1. Demands for accountability 2. The structure of account episodes 3. Functions of account episodes 4. Basic questions and some specifications 5. Fundamental obstacle, multiple approximations Part II. Theoretical Guidance: 1. Basic control-theoretical assumptions 2. A network of escalation 3. Supplementary speculations Part III. Study Designs and Procedures: 1. Common design features 2. Vignettes of failure events 3. Reproach phase studies 4. Account phase studies 5. Evaluation phase studies 6. Studies on the meaning of responsibility Part IV. Category Systems and Codings: 1. Reasons, problems and strategies of category constructions 2. A taxonomy for reactions of actors during account phases 3. A taxonomy for reactions of opponents during phases of reproach and evaluation Part V. Reproach Phase Results: 1. Effects of severity of failure of reproach 2. Effects of gender on severity of reproach 3. The meaning of responsibility for men and women - and excursus 4. Control needs and severity of reproach Part VI. Account Phase Results: 1. Effects of reproach on defensiveness of accounts 2. Effects of gender on defensiveness of accounts 3. Sense of control, self-esteem and defensiveness of accounts 4. Severity of failure and defensiveness of accounts Part VII. Evaluation Phase Results: 1. Defensiveness of accounts and negativity of evaluation 2. Effects of gender on negativity of evaluation 2. Effects of gender on negativity and evaluation 3. Sense of control, self-esteem and negativity of evaluation 4. Severity of reproach and negativity of evaluation Part VIII. Inferences: 1. Synopsis 2. Transphase perspectives 3. Tasks for the future Appendices notes References Name index Subject index.