Key points are not available for this paper at this time.
This article studies the effects of queueing delays, and users' related costs, on the management and control of computing resources. It offers a methodology for setting price, utilization, and capacity, taking into account the value of users' time, and it examines the implications of alternative control structures, determined by the financial responsibility assigned to the data processing manager.
Haim Mendelson (Fri,) studied this question.