Business and human rights: A critical assessment of the notion of CSR and measurement

Corporate Social Responsibility (CSR) is talked about a great deal in contemporary academic as well as corporate and commercial circles. This paper argues that despite, or perhaps because of, its fashionable status, CSR is an ill‐defined concept which has consequently been interpreted and implemented in numerous different, and even conflicting, ways. It is demonstrated that currently there is no clear and unanimous definition of what CSR is, or should be. Importantly this means that there are also no clear and unanimous guidelines of how companies or private organisations should adopt CSR. The paper contends that this problem is further amplified through the lack of one single mechanism to measure a firm’s CSR performance ‐ there currently exists a multitude of different tools and strategies which pertain to serve this purpose, however, the lack of consistency or consensus between these mechanisms means that it is impossible to draw valid comparisons between the data they provide. Further, it is noted that this lack of consistency not only makes it hard to measure or compare firm’s progress, but makes it difficult for firms to know how to comply with CSR, or what it is that they should be complying with. The paper therefore argues that there is a need to develop one single standardised mechanism for measuring CSR performance so as to eliminate the current confusion and uncertainty that exists. It is contended that through a clearer picture of what is required of firms it would no longer be necessary for them to spend time and resources defining or interpreting the concept of CSR, rather they could instead focus on making valuable progress towards meeting the goals of CSR. Finally, the paper suggests that international law, and in particular human rights law, provides a strong basis from which to develop the required single, standard mechanism for measuring CSR performance.