An evaluation of the effectiveness of business incubation programs: a user satisfaction approach

Business incubators were designed to sustain the deep-rooted image of entrepreneurs being self-reliant and by offering a broad spectrum of tailored services; it seeks to raise the success rate of small and medium size enterprises (SMEs) significantly. BIs have the characteristics to be completely dedicated to the success of a small business in its initial stages but, followed through, it puts in place the tools to achieve long-term success: space, funding, legal, accounting, computer services and other prerequisites to running a business, make BIs a one-stop shop for SMEs. This study has been conducted to establish if there has been a fairytale ending to the symbiotic relationship or whether the business incubator, like the SME, has had to traverse its own set of challenges towards achieving a happy union. The paper adopted a quantitative research approach in which the questionnaire was utilized as the relevant data collection tool. The Statistical Package for the Social Sciences (SPSS) software was used to analyze the data, with descriptive statistics at the end. As much as limited funding was reported to be a significant challenge that incubatees faced prior to joining the incubation programs, the results point to the fact that the need for multiple skills was the central force that seduced/lured the incubatees into the programs, but the majority of the participating respondents declare a complete lack of regret. Instead, they fully endorse the merits of the union, stating that BIs exists to effectively meet the objectives of SMEs