‘Who Else If Not We’. Medical Students’ Perception and Experiences with Volunteering during the COVID-19 Crisis in Poznan, Poland

INTRODUCTION: The first wave of the COVID-19 pandemic resulted in the closure of all Polish medical universities. Simultaneously, due to staff shortages and the Polish health-care system being seriously challenged, many students were eager to contribute to the fight against the outbreak. This study explores medial student volunteers' (MSV) perspectives and their lived experiences during the COVID-19 pandemic in Poland. MATERIAL AND METHODS: Semi-structured interviews were conducted with twenty-one students. RESULTS: A total of seven major themes emerged from the interviews: 1. students' reactions to the COVID-19 pandemic, 2. students' experiences of the outbreak, 3. motivations for volunteering, 4. students' perceptions of the COVID-19 volunteering, 5. organization of students' volunteering, 6. benefits and costs of volunteering during COVID-19, and 7. social perception of MSVs. Although students volunteering was an example of civic responsibility and created new learning opportunities, many students felt unprepared for the pandemic, lacked social skills and access to psychological support, and were the target of stigmatization and discrimination. DISCUSSION: Because during the first wave of the COVID-19 pandemic medical universities were closed and classes were held online, students' volunteering became an important part of service learning and created an opportunity for education. Consequently, while it benefited students, patients and the healthcare system, students' involvement reinforced such important values of medical ethos as: altruism, public service, and (professional) solidarity. However, some systemic approach should be undertaken that would prepare students better for future crises.