PURPOSE: This study aims to investigate the mediating roles of job performance and job satisfaction in the effect of digital leadership on heavy workloads among healthcare workers. By focusing on the phenomenon of leadership in digital transformation in healthcare and its multi-level effects on employees, the research aims to make a unique contribution to the organizational behaviour and leadership literature. DESIGN/METHODOLOGY/APPROACH: The theoretical framework was developed using the Resource-Based View (RBV) and Job Demands-Resources (JD-R) theories. The structural model was tested using data obtained from 386 employees working in the healthcare sector in Turkey through the Smart-PLS application. FINDINGS: The study reveals that digital leadership has significant and positive effects on both job performance and job satisfaction. In addition, the study's findings indicate that digital leadership hurts heavy workloads, and this effect is indirectly mediated through job satisfaction. In addition to these findings, no significant effect of the job performance variable on heavy workload was found, thus not supporting the mediating role of this variable. ORIGINALITY/VALUE: The study reveals that digital leadership can transform employees' workload perceptions not only through direct effect mechanisms but also through variables related to psychological well-being. This provides a comprehensive perspective in terms of contributing to the literature on digital leadership and heavy workloads.
Sağbaş et al. (Tue,) studied this question.
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