The paper examines the role of modern technologies in knowledge management within HR processes, emphasizing their importance for building a competitive advantage in the era of digital transformation. It has been demonstrated that organizations are increasingly utilizing advanced IT tools to support key HR functions, such as recruitment, onboarding, competency development, performance evaluation, and talent management. Based on qualitative research involving HR department employees, the most commonly used technologies were identified, including Artificial Intelligence, Applicant Tracking Systems (ATS), Human Resource Management Systems (HRM), HR process automation (workflow automation), Learning Management Systems (LMS), and Robotic Process Automation (RPA). These technologies enable the automation of repetitive tasks, the analysis of HR data, and the personalization of training programs while also supporting the development of an organizational culture based on knowledge sharing. Although the study was of a pilot nature, the obtained results provide a basis for further quantitative analysis. The next stage will involve a survey aimed at assessing the extent to which modern IT technologies are used in knowledge management within HR, as well as identifying their strengths and weaknesses and the benefits and barriers associated with their implementation.
Waldemar Jędrzejczyk (Fri,) studied this question.
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