Comprehensive approach to claim assessment in construction project

Effective claim management is crucial in construction projects to ensure fair resolution of disputes, control costs, and maintain project schedules. This article analyzes the claim assessment practices in construction projects across four regions: Malaysia, the United Kingdom (UK), Vietnam, and Lagos (Nigeria). By examining successful claim assessments, identifying lessons from disputed claims, and conducting a comparative analysis, the study uncovers effective strategies and common challenges in claim management. Key findings highlight the importance of comprehensive documentation, proactive claim management, and the use of advanced tools such as Building Information Modeling (BIM) and Project Management Information Systems (PMIS). Successful projects often employed robust documentation practices, clear communication channels, and advanced analytical tools to resolve claims efficiently. Lessons learned emphasize the necessity of clear contract terms, regular training for site staff, and standardized procedures to mitigate disputes. Recommendations for practitioners include implementing robust documentation practices, adopting proactive claim management, enhancing communication and collaboration, using advanced analytical tools, and engaging independent experts. The article also identifies areas for future research, such as the impact of emerging technologies, the effectiveness of Integrated Project Delivery (IPD), and the role of Continuous Professional Development (CPD) programs in enhancing claim management skills. By adopting these best practices and addressing identified challenges, project stakeholders can improve the efficiency, accuracy, and fairness of claim assessments, contributing to the successful completion of construction projects. Keywords: Claim, Construction, Contract, Delay, Documentation, Management, Project.