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October 23, 2025

The risk-based view of building domestic travelers’ trusting and usage intention toward flying AI-taxis

Key Points

Trust positively correlates with usage intention for flying AI-taxis, driven by perceived risk management.
The online survey captured insights from 300 participants, shedding light on trust-building factors like traffic congestion.
Qualitative data informed the survey design, offering a comprehensive view of consumer sentiment toward flying AI-taxis.
Risk-based view highlights differences between residents and non-residents in stimulating trust and usage intention.

Abstract

This study used the notion of the risk-based view of trust and showed the mechanism of forming trust toward flying AI-taxis by integrating perceived competence, regulation, and risk and their impact on usage intention. Taking a mixed-method approach, the online survey was developed upon the findings from the qualitative data and randomly distributed via an online research panel, yielding 300 responses in total. The results of SEM showed that saving travel time, solving traffic congestion, novel transportation experience, and confidence in regulation significantly strengthened trust. This study revealed the difference between groups of consumers, residents vs. non-residents, in building trust.

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