Digitalization in Strengthening Good Governance: A Case Study OF E-Government Implementation in Local Government in Makassar City

Purpose: This study aimed to examine how digitalization contributes to strengthening good governance through the implementation of e-government in Makassar City. It explored how digital systems foster transparency, accountability, citizen participation, and administrative efficiency within a local governance context. Subjects and Methods: Using a qualitative case study approach, data were collected from twenty purposively selected participants, including local government officials, IT officers, civil society representatives, and citizens. The study employed in-depth interviews, field observations, and document analysis. Data were analyzed thematically to identify patterns and interpret how e-government platforms such as SIPAKATAU, SIPAKALEBBI, and SIPAKARUNG influence governance practices. Results: Findings revealed that digitalization has enhanced information accessibility, improved procedural accountability, and promoted more inclusive forms of civic interaction. Transparency and efficiency increased notably through digital platforms that reduced bureaucratic layers and service delays. However, disparities in digital access, limited literacy, and uneven institutional capacity constrained full participation and sustained implementation. Training initiatives improved staff competence but adaptation remained gradual and dependent on leadership commitment. Conclusions: Digitalization has redefined governance culture in Makassar by embedding transparency and accountability into daily administrative practice. While it does not automatically ensure good governance, it creates an enabling environment where ethical leadership, inclusivity, and institutional learning determine success. Sustainable digital governance requires continued investment in human capacity, equitable access, and participatory mechanisms that transform technology into a genuine instrument of democratic accountability.