What question did this study set out to answer?

To examine how digitalization enhances good governance through e-government in Makassar City.

February 21, 2026Asian Digital Governance ProblemsOpen Access

Digitalization in Strengthening Good Governance: A Case Study OF E-Government Implementation in Local Government in Makassar City

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To examine how digitalization enhances good governance through e-government in Makassar City.
Qualitative case study approach
In-depth interviews with local officials, IT officers, civil society, and citizens
Field observations
Document analysis
Thematic data analysis
Increased information accessibility and procedural accountability
Enhanced civic interaction and inclusivity through digital platforms
Reduction in bureaucratic layers and service delays
Challenges of digital access disparities and limited literacy
Training initiatives boosted staff competence but adaptation was gradual

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Qualitative case study explores digitalization's impact on governance in Makassar, suggesting improvements in transparency and accountability.

Nur Manggabarani (2025) studied this question.

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Qualitative case study explores digitalization's impact on governance in Makassar, suggesting improvements in transparency and accountability.