Transformasi Digital Pelayanan Publik: Implementasi Prinsip Transparansi dan Akuntabilitas dalam Mewujudkan Good Governance di Era Otonomi Daerah

The implementation of e-government represents one of the efforts undertaken by local governments to establish more transparent, efficient, and accountable governance in the context of regional autonomy. The use of digital technology is expected to simplify bureaucratic procedures while expanding the accessibility of public services. Nevertheless, its implementation continues to face challenges associated with the digital divide, which may create unequal access, particularly among people living in remote areas and elderly populations. These challenges are influenced by the unequal distribution of telecommunications infrastructure, economic disparities, limited access to digital devices, and insufficient public knowledge of technology utilization. This article aims to examine the relationship between the development of e-government and the application of equity principles in public service delivery under regional autonomy. This study employs a literature review method by examining various relevant academic sources and regulations related to the research topic. The findings indicate that the implementation of digital government services without adequate infrastructure distribution and improvements in digital competence may widen service disparities and restrict certain communities from exercising their right to access public services. To address these challenges, a hybrid governance approach is necessary by integrating digital platforms with conventional face-to-face services. This approach should be supported by broader infrastructure accessibility and enhanced information and communication technology literacy to ensure that the benefits of digital transformation can be experienced equally by all segments of society.