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October 18, 2025Management DynamicsOpen Access

Digital Transformation in Public Services

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Authors

SSSyafaruddin SyafaruddinNorth Sumatra Islamic UniversityARAndi Rizka

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Implication

Analysis reveals how e-government enhances service quality and governance outcomes in Indonesia, indicating persistent regional disparities.

Key Points

  • E-government implementation has significantly improved service accessibility and reduced processing times across Indonesia.
  • The integrated digital identity systems and online business licensing platforms are notable achievements supporting better governance.
  • Despite advancements, the digital transformation remains uneven, hindered by infrastructure disparities and digital literacy issues.
  • Critical success factors identified include strong leadership, resource allocation, and collaborative partnerships for effective e-government.

Cite This Study

Syafaruddin et al. (2025) studied this question.

synapsesocial.com/papers/68f3793258f37cefb60d339bhttps://doi.org/10.70062/managementdynamics.v2i4.386
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Digital Transformation in Public Services2025
  2. 2E-Government in Indonesia: Mapping Innovation, Overcoming Challenges, and Learning from Other Countries' Experiences2025
  3. 3Development of the Indonesian Government's Digital Transformation2024 · 8 citations
  4. 4E-Government and Digitalization as Catalysts for Organizational Transformation and Public Service Efficiency in Indonesian Local Governments2025 · 1 citations
  5. 5E-Government Development: Catalysing Agile Governance Transformation in Indonesia2024 · 7 citations