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September 10, 2025Management Dynamics

Effects of Perceived Organizational Support and Commitment on Employee Performance via Organizational Citizenship Behavior

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Authors

LALisa AndrianiSSSunardi SunardiSSSina Setyadi

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Overview

Observational analysis shows OCB partially mediates the relationship between perceived organizational support and performance, suggesting ways to boost employee engagement.

Key Points

  • OCB plays a vital role in enhancing employee performance when influenced by perceived organizational support.
  • Data from 138 employees at PT Jasa Raharja show significant positive effects of perceived organizational support on OCB.
  • Partial least squares structural equation modeling was used to confirm the mediating role of OCB in the support-performance relationship.
  • Fostering organizational citizenship behavior can lead to improved individual performance and organizational effectiveness.

Cite This Study

Andriani et al. (2025) studied this question.

synapsesocial.com/papers/68c1a25354b1d3bfb60dcf5dhttps://doi.org/10.70062/managementdynamics.v2i3.326
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Transformational leadership, organizational support, and employee performance: The mediating role of organizational citizenship behavior in the public sector2026 · 1 citations
  2. 2Organizational Behavior Determinants of Employee Performance: The Mediating Role of Citizenship Behavior In Indonesian Local Governments2026 · 1 citations
  3. 3The Role of Organizational Citizenship Behavior (OCB) in Mediating the Relationship Between Work Environment and Employee Performance: A Case in PT Air Minum Giri Menang2025
  4. 4Factor affecting organizational citizenship behavior and employee performance in banking sector2024
  5. 5THE EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR WITH JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT AS MEDIATING VARIABLES IN ACEH-INDONESIA REGIONAL GOVERNMENT ORGANIZATIONS2024