Cross-sectional analysis demonstrates that citizenship behavior mediates climate and commitment impacts on public sector performance, highlighting organizational climate's key role.
Key Points
To assess the direct and indirect impacts of organizational commitment, culture, and climate on employee performance via organizational citizenship behavior in local government.
Surveyed 240 civil servants from the Kutai Kartanegara Regency Government in Indonesia.
Evaluated organizational commitment, culture, climate, citizenship behavior, and performance using established multi-item scales.
Conducted partial least squares structural equation modeling (PLS-SEM) with bootstrapping to assess reliability, validity, and mediation pathways.
Organizational commitment, organizational culture, and organizational climate all significantly enhanced organizational citizenship behavior.
Organizational climate exhibited a direct positive effect on employee performance, whereas organizational commitment and culture lacked direct effects.
Organizational citizenship behavior significantly boosted employee performance and mediated the effects of organizational commitment and climate, but did not mediate the effect of organizational culture.