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September 10, 2025Jurnal Pallangga Praja (JPP)

Digital-Based Public Services in Public Sector Organizations in Indonesia

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Authors

SSSusilawati SusilawatiYogyakarta State UniversityKKKurniawati KurniawatiUniversitas TrisaktiDIDodi IlhamUniversitas Islam Negeri Sumatera Utara

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Implication

Qualitative research investigates effectiveness and challenges of digital public services in Indonesia, highlighting citizen engagement and regulatory frameworks.

Key Points

  • Findings reveal strengths and weaknesses in existing digital public services, providing a comprehensive view of their implementation.
  • Key evidence indicates challenges related to technological infrastructure and regulatory frameworks impacting service delivery.
  • Thematic analysis highlights critical patterns in citizen engagement and institutional capacities for effective governance.
  • Research emphasizes the need for enhanced digital governance to improve public service delivery in Indonesia.

Cite This Study

Susilawati et al. (2024) studied this question.

synapsesocial.com/papers/68c1e17054b1d3bfb60fe6a9https://doi.org/10.61076/jpp.v6i1.4357
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Digital Transformation in Public Services2025
  2. 2Digital Transformation in Public Services2025
  3. 3Challenges and Opportunities in Digital Technology Adoption for Government in Indonesia2024
  4. 4Adaptive Policy in Website-Based Digitization of Government Public Services: A Thematic Analysis2024 · 6 citations
  5. 5Digital Transformation of the Indonesian Public Sector: A Systematic Review of Governance, Audit, and Service Innovation2026