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September 10, 2025International journal of social sciencesOpen Access

Digital transformation in public services: Political challenges and global implications

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Authors

AIAbdul Halil Hi. IbrahimISIdris SudinHKHardi Kemhay

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Overview

Literature review analyzes digital transformation's impact on governance, revealing challenges in public services.

Key Points

  • Digital transformation in public services enhances efficiency and public participation, yet faces notable political challenges.
  • Key challenges include infrastructure gaps and cultural resistance, which hinder the benefits of digitalisation.
  • The literature review method was deployed to explore the nuanced political dynamics surrounding digital transformation.
  • The findings emphasize the need for inclusive strategies addressing the digital divide and ensuring data security.

Cite This Study

Ibrahim et al. (2025) studied this question.

synapsesocial.com/papers/68c1bd4854b1d3bfb60eeea6https://doi.org/10.21744/ijss.v8n3.2409
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