Invigorating employee commitment: Examining the mediating role of organizational culture and psychological empowerment

Aim: This study aimed to examine organizational commitment in the tourism industry, especially after the COVID-19 pandemic and explored the influence of transformational leadership, organizational culture, psychological empowerment, and organizational commitment. The authors also tested and explained the role of organizational culture and psychological empowerment as mediating variables. Methodology: A quantitative approach was used, with 284 questionnaires obtained from 74 tourism businesses in Bali, Indonesia. The data were analysed using the Smart PLS 3.0 app. Results: The results showed that transformational leadership has no significant effect on employee commitment. Organizational culture and psychological empowerment mediate the relationships between transformational leadership and employee commitment. Implications and recommendations: The study analysed employee commitment to the tourism business during the accelerated recovery of the tourism sector. This presents challenges, namely unstable income levels and increasingly fierce competition that organizations must face, testing employee commitment. Originality/value: The article provides the basis for increasing employee commitment. Studies regarding the post-pandemic impact of COVID-19 have been carried out comprehensively, however research focused on increasing employee commitment to the tourism business is still needed.