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This research explores the role of effective communication, cognitive flexibility, and competence in fostering collaboration and innovation among Civil Servants (ASN). It reveals that competency significantly impacts performance, emphasizing the importance of competency development for organizational success. However, the study does not prove that communication significantly influences performance through competence. The findings can guide local governments in developing effective HRM policies and programs for ASN, enhancing bureaucratic capacity and effectiveness.
Rahim et al. (Tue,) studied this question.