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Impact Of UPI System Downtime on Digital Payments | Synapse
March 24, 2026
Open Access
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Impact Of UPI System Downtime on Digital Payments
M(
Mrs. Jyoti Mahesh Kharatmol (Researcher)
Seva Mandir
D(
Dr. Hanumant Popat Shinde (Researcher)
Bhagwan Mahaveer Jain Hospital
Key Points
The aim is to assess how downtime in the UPI system affects digital payment transactions.
Analyzed transaction data during UPI downtimes.
Compared payment success rates pre- and post-downtime.
Surveyed users and vendors about their experiences during outages.
Transaction success rates decreased significantly during UPI downtime.
Users reported increased frustrations and alternate payment method usage.
Vendors noted a drop in sales during system outages.
Abstract
Impact Of UPI System Downtime on Digital Payments
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Cite This Study
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(Researcher) et al. (Tue,) studied this question.
synapsesocial.com/papers/69c22975aeb5a845df0d3e62
https://doi.org/https://doi.org/10.5281/zenodo.19163067