Impact Of UPI System Downtime on Digital Payments

Key Points

• The aim is to assess how downtime in the UPI system affects digital payment transactions.
• Analyzed transaction data during UPI downtimes.
• Compared payment success rates pre- and post-downtime.
• Surveyed users and vendors about their experiences during outages.
• Transaction success rates decreased significantly during UPI downtime.
• Users reported increased frustrations and alternate payment method usage.
• Vendors noted a drop in sales during system outages.