What question did this study set out to answer?

This research aims to examine the relationship between patient-physician racial/ethnic concordance and patient experience ratings.

November 9, 2020Open Access

Association of Racial/Ethnic and Gender Concordance Between Patients and Physicians With Patient Experience Ratings

JTJunko TakeshitaUniversity of Pennsylvania SWShiyu WangAviation Industry Corporation of China (China)ALAlison W. LorenUniversity of Pennsylvania

Key Points

This research aims to examine the relationship between patient-physician racial/ethnic concordance and patient experience ratings.
Analyzed Press Ganey survey scores for associations with patient-physician racial/ethnic concordance.
Examined how physician demographic mix affects survey scores for individual evaluations.
Higher Press Ganey scores correlate with increased racial/ethnic concordance between patients and physicians.
Physician demographic mix influences Press Ganey scores, indicating possible biases in individual evaluations.

Abstract

In this study, higher Press Ganey survey scores were associated with racial/ethnic concordance between patients and their physicians. Efforts to improve physician workforce diversity are imperative. Delivery of health care in a culturally mindful manner between racially/ethnically discordant patient-physician dyads is also essential. Furthermore, Press Ganey scores may differ by a physician's patient demographic mix; thus, care must be taken when publicly reporting or using Press Ganey scores to evaluate physicians on an individual level.

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