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November 9, 2020JAMA Network Open684 citationsOpen Access

Association of Racial/Ethnic and Gender Concordance Between Patients and Physicians With Patient Experience Ratings

JTJunko TakeshitaSWShiyu WangALAlison W. Loren

Key Points

  • This research aims to examine the relationship between patient-physician racial/ethnic concordance and patient experience ratings.
  • Analyzed Press Ganey survey scores for associations with patient-physician racial/ethnic concordance.
  • Examined how physician demographic mix affects survey scores for individual evaluations.
  • Higher Press Ganey scores correlate with increased racial/ethnic concordance between patients and physicians.
  • Physician demographic mix influences Press Ganey scores, indicating possible biases in individual evaluations.

Abstract

In this study, higher Press Ganey survey scores were associated with racial/ethnic concordance between patients and their physicians. Efforts to improve physician workforce diversity are imperative. Delivery of health care in a culturally mindful manner between racially/ethnically discordant patient-physician dyads is also essential. Furthermore, Press Ganey scores may differ by a physician's patient demographic mix; thus, care must be taken when publicly reporting or using Press Ganey scores to evaluate physicians on an individual level.

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Cite This Study

Takeshita et al. (2020) studied this question.

synapsesocial.com/papers/69d769c6ef4aa71f97f312bbhttps://doi.org/10.1001/jamanetworkopen.2020.24583
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