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Dispensing for a community | Synapse

April 22, 2026

Dispensing for a community

Key Points

To explore how a purpose-led ethos influences community dispensing practices.
Qualitative interviews with Scott O'Neill, a leading dispensing optician.
Analysis of service delivery outcomes based on ethos-driven approaches.
Improved community engagement observed in purpose-led practices.
Increased client satisfaction reported following ethos-driven changes.

Abstract

Peter Black explores the difference a purpose-led ethos can make with Scott O'Neill, winner of the Dispensing Optician of the Year 2025

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Cite This Study

Peter Black (Fri,) studied this question.

synapsesocial.com/papers/69e865926e0dea528ddea1ab https://doi.org/https://doi.org/10.12968/opti.2026.273.7043.12

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