What question did this study set out to answer?

This study seeks to assess how facility quality affects customer satisfaction at Satria Futsal.

May 2, 2026Open Access

Evaluating Facility Quality and Its Effect on Customer Satisfaction at Satria Futsal

Key Points

This study seeks to assess how facility quality affects customer satisfaction at Satria Futsal.
Implemented a quantitative method with 200 populations and 133 samples through purposive sampling.
Conducted a simple linear regression test and hypothesis testing using t-test.
Facilities positively influence customer satisfaction, accounting for 68% of the satisfaction variance.
The remaining 32% is influenced by other variables.

Abstract

This study aims to find out about the significant influence of facilities on customer satisfaction. The researcher implemented a quantitative type method with 200 populations and 133 samples obtained through the Purposive Sampling Technique. The researcher used a simple linear regression test using a hypothesis test, namely the t-test. This research results in a positive influence of facilities on customer satisfaction. Furthermore, with the overall influence of facilities on customer satisfaction, which is 68% while the remaining 32% is influenced by other variables. If the service business, especially Satria Futsal, pays attention to both the completeness and comfort of the facilities directly and indirectly, then this can cause a sense of satisfaction from customers

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Cite This Study

Bima Santoso Wirawan (Wed,) studied this question.

synapsesocial.com/papers/69f593f271405d493affed57 https://doi.org/https://doi.org/10.5281/zenodo.19921239

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