Integrating lean and sustainability through collaboration: a contingency approach on performance and customer satisfaction

Key Points

• The aim is to explore how integrating lean practices and sustainability through collaboration affects performance and customer satisfaction.
• Examined the integration of lean practices with sustainability strategies.
• Analyzed the role of collaboration in achieving performance improvements.
• Considered various contingency factors impacting business outcomes.
• Collaboration was found to positively affect sustainability and performance metrics.
• Improved customer satisfaction was linked to the effective implementation of lean and sustainability practices.