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The aim is to explore how integrating lean practices and sustainability through collaboration affects performance and customer satisfaction.

Integrating lean and sustainability through collaboration: a contingency approach on performance and customer satisfaction

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The aim is to explore how integrating lean practices and sustainability through collaboration affects performance and customer satisfaction.
Examined the integration of lean practices with sustainability strategies.
Analyzed the role of collaboration in achieving performance improvements.
Considered various contingency factors impacting business outcomes.
Collaboration was found to positively affect sustainability and performance metrics.
Improved customer satisfaction was linked to the effective implementation of lean and sustainability practices.

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This analysis shows collaboration enhances sustainability and performance in businesses, indicating improved customer satisfaction.

Kihyun Caleb Park N.A. (2025) studied this question.

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