Key points are not available for this paper at this time.
Most system designers and human factors engineers have participated in projects that culminated in systems that were highly constrained by short-term cost considerations. In the procurement of information processing and intelligent technology for complex sociotechnical domains, the focus on short-term cost considerations at the expense of human-centering considerations always comes with a hefty price down the road. This price weighs much more heavily on users' shoulders than on those of the technologists or project managers.
Daniel E. O’Leary (Mon,) studied this question.