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Case study shows AI enhances consumer experience in Sephora, suggesting opportunities and challenges in retail strategies.
Artificial intelligence offers applications in a variety of professions, especially in the beauty industry. Sephora used a lot of innovations like virtual try-on and personalized recommendations. This paper suggests a SWOT analysis to prove Sephoras AI adaptations strengths, weaknesses, opportunities, and threats. Its aim is to assess how AIs enhancement can improve Sephoras retail strategies. In the case study methodology, the paper analyzes Sephoras AI applications and data is drawn from corporate reports, industry publications, and technology assessments. This paper finds that AI significantly improves consumers experience and satisfaction through personalization and increases operational efficiency. Nevertheless, there are some issues, such as data privacy concerns and the expensive costs of AI need to be improved and also the analysis reveals potential growth of emerging technologies and strategic partners. Results reveal that although Sephora has advantages, Sephora requires more innovations in AI techniques. As a result, the study recommends further research into consumers acceptance of AI and comparative analysis with competitors technology adoption.
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Zhuoxuan Xie (2025) studied this question.
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