Protocol assesses chatbot's effectiveness in improving maternal health access and service uptake, indicating digital health's potential impact in resource-limited settings.
Key Points
The e-SAATHI chatbot aims to increase maternal health service uptake among women in Assam, targeting ANC and PNC visits.
Pilot testing will begin within three months, involving co-design with health providers and engaging 300 healthcare professionals.
Data collection will include qualitative and quantitative methods to evaluate maternal health indicators and user experiences.
The approach focuses on scalability, addressing barriers like digital literacy and connectivity to improve maternal health outcomes.