Cross-sectional study identifies factors affecting patient satisfaction in a Bangladeshi public hospital, suggesting improvements in service quality and administration.
Key Points
Patient satisfaction is influenced by demographics, service experiences, and perceived quality in outpatient settings.
Higher satisfaction rates were observed among males, suburban residents, businesspersons, and those with prior positive experiences.
Poor facility conditions like inadequate water supply and toilet cleanliness significantly affected patient perceptions.
Interventions targeting administration, resource logistics, and gender equity are crucial for enhancing outpatient satisfaction.