Analysis highlights e-maintenance strategies improving reliability in electric vehicle supply equipment, suggesting Industry 4.0 tools enhance efficiency.
This paper explores the transformation of Electric Vehicle Supply Equipment (EVSE) maintenance practices, shifting from reactive approaches to e-maintenance strategies powered by Industry 4.0. Using a design thinking framework and the Double Diamond method, this study investigates key challenges faced by stakeholders such as Charge Point Operators (CPOs), eMobility Service Providers (eMSPs), installers, and manufacturers. Based on interviews and surveys with industry professionals, the paper identifies major causes of EVSE downtime, including software failures, electrical issues, and physical damage. Emphasis is placed on the need for standardized maintenance protocols and broader access to Level 3 tasks for certified installers. The integration of technologies like IoT, cloud computing, predictive analytics, and remote diagnostics is highlighted as a critical pathway to improving availability, reducing maintenance costs, and enhancing user trust. The study supports adopting intelligent tools and collaborative ecosystems to ensure a scalable and reliable charging infrastructure for electric vehicles.
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Moumen et al. (2025) studied this question.
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