Joker Connecticut Cigar Product Quality Control Analysis Using Six Sigma Method with Dmaic Stages

In Jember Regency, CV Dwipa Nusantara Tobacco is a tobacco industry that makes cigars. The company is experiencing problems with the Joker Connecticut cigar product, with defect rates ranging from 7% to 30% of total production. These defects cause the product to be reprocessed or disposed of so that it cannot be sold to consumers. The six-sigma approach was used to conduct this study. The DMAIC (Define, Measure, Analyze, Improve, and Control) stages included the implementation of kaizen during the improvement phase. Three Critical to Quality (CTQ) categories were the focus of the study: hard cigars, wrapper breakage, and body faults. The average industry standard in Indonesia is met by the research's DPMO (Defect Per Million Opportunities) score of 43.922 with a sigma level of 3.2. Redesigning the layout and adjusting the storage process's temperature, educating staff to improve their skills, and putting continuous quality control into place are some suggestions for improvements.