Motivation of hospitality professionals to learn a foreign language

Åke Sandberg; Н. П. Зацепилина; Ivanna Voronkova; Ya. A. Kovalevskaya

doi:10.33920/vne-3-2503-09

June 15, 2025

Motivation of hospitality professionals to learn a foreign language

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Key Points

Proficiency in foreign language improves service quality in the hospitality sector, boosting customer satisfaction.
Understanding language barriers is crucial for fostering effective communication and enhancing guest experiences.
Practical recommendations highlight strategies for teaching foreign languages effectively among hospitality professionals.
Career growth in hospitality is significantly influenced by language skills, suggesting a need for targeted training programs.

Implication

The article reveals key motivations for language learning in hospitality, indicating its role in enhancing service quality and career opportunities.

Abstract

The article contains the most significant points of motivation for the study of a foreign language by specialists of the hotel industry, emphasizing the importance of foreign language proficiency in providing high-quality service, overcoming language barriers and career growth. Practical recommendations, examples of standard phrases, and tips on setting goals for effective foreign language teaching are provided.

Discussion

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Cite This Study

Sandberg et al. (2025) studied this question.

synapsesocial.com/papers/68a360e00a429f7973329440 https://doi.org/10.33920/vne-3-2503-09

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Motivation of hospitality professionals to learn a foreign language

Key Points

Implication

Abstract

Discussion

Cite This Study

Motivation of hospitality professionals to learn a foreign language

Key Points

Implication

Abstract

Discussion

Cite This Study

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