Rhetorical genre analysis of 80 documents reveals strategies to enhance clarity and transferrability in lessons learned, suggesting organizational learning improvements.
This study focuses on how to improve organizational learning from unintended outcomes, specifically through the analysis of “lessons learned” documents. We conduct a rhetorical genre analysis of over 80 learning documents housed in the United States Forest Service (USFS) Wildland Fire Lessons Learned Center database, to inductively identify the current genre of lessons learned. Our findings reveal common ““watch-out situations” in lesson construction, and we offer ways to improve lessons so that they are clear, compelling, and transferrable.
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Thrasher et al. (2025) studied this question.
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