Use of evaluation evidence in municipal decisions: The case of Tshwane’s indigent programme

Background: Evidence-based decision-making (EBDM) is a fundamental principle in governance, particularly in social welfare policies where programme effectiveness depends on rigorous data analysis. However, in many municipal contexts, including South Africa, decision-making relies heavily on administrative data and performance monitoring, with limited integration of evaluation evidence into policymaking. Aim: This study examines the key factors influencing the use of evaluation evidence in decision-making for the indigent programme exit strategy in the City of Tshwane (CoT). It identifies systemic barriers to evidence use and explores how political dynamics, institutional structures and capacity constraints affect the uptake of evaluation findings in municipal governance. Methods: Using a qualitative case study approach, data were collected through semi-structured interviews, document analysis and focus group discussions with municipal officials, political stakeholders and programme beneficiaries. This trian