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August 17, 2025International Academic Journal of Innovative Research

Digital Transformation in Public Sector ICT: A Case Study-Based Comparative Analysis

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Authors

PCPooja ChauhanABAjay D. Bhatia

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Overview

Case study analysis reveals digital transformation boosts operational efficiency in the public sector, highlighting agile governance implications.

Key Points

  • Digital transformation significantly enhances operational efficiency in the public sector, and promotes improved service delivery outcomes.
  • Evidence from the case studies suggests that active leadership and digital infrastructure enable more effective public services.
  • A mixed-methods approach was adopted, incorporating qualitative insights from two government agencies alongside quantitative evaluations.
  • Implications for agile governance and cultural change emphasize the need for further research into digital government innovations.

Cite This Study

Chauhan et al. (2025) studied this question.

synapsesocial.com/papers/68a36a480a429f797332ec8chttps://doi.org/10.71086/iajir/v12i3/iajir1222
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  5. 5Digital Transformation in Public Services: A Strategic Review Through Bibliometric and Systematic Literature Analysis2025