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July 25, 2025Journal of Managerial Sciences and Studies0 citations

Decision-Making Factors for Customers Choosing to Buy Green Products

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ZWZainul WasikSSSuwandi S. SangadjiDIDedy Iswanto

Key Points

  • Support for environmental conservation significantly influences buying behavior for eco-friendly products.
  • The survey involved 410 Indonesian workers analyzed through structural equation modelling and exploratory factor analysis.
  • Experience with green products and social appeal notably affect consumers' decisions to choose environmentally responsible items.
  • Marketers can utilize these insights to enhance their advertising strategies and boost consumer satisfaction.

Abstract

Asian markets have been the focus of the current study on green consumer behaviour. Despite the literature's observations of Indonesian consumers' environmental concern, little is known about how they behave while buying environmentally responsible products. Thus, the goal of this research is to investigate the variables that affect Indonesian consumers' choices to buy eco-friendly products. This study tests a number of theoretically supported assumptions using a survey-based technique. 410 Indonesian workers in Surabaya were surveyed using a 38-item questionnaire and the snowball sampling approach. Both exploratory and confirmatory factor analysis were used to analyze the data. The suggested idea was tested using structural equation modelling. The results showed that respondents were enthusiastic about supporting environmental protection, aware of their responsibility towards the environment, and tended to seek and learn about environmentally friendly products. The study found that the following customers' decisions to buy eco-friendly items are influenced by the following factors: support for environmental conservation, desire to be environmentally responsible, experience using green products, green business friendliness, and social appeal. Marketers of green products might use these data to develop advertisements that emphasize the advantages of their products for the environment. These strategies will increase consumer satisfaction and have an impact on their purchase decisions. This study provides in-depth information on eco-friendly consumer behaviour in Indonesia by looking at the elements that affect customers' choices to buy environmentally friendly products.

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Cite This Study

Wasik et al. (2025) studied this question.

synapsesocial.com/papers/68af4551ad7bf08b1ead3625https://doi.org/10.61160/jomss.v3i2.86
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