Evaluation shows internal control systems significantly influence credit approval decisions, indicating the need for robust controls.
This study evaluates how elements of the internal control system—namely the control environment, communication and information, risk assessment, control activities, and monitoring—impact credit approval decisions at PT. Bank Sumut, Sidikalang Branch. Using a census method, data were gathered from 30 willing employees through questionnaires, interviews, and document analysis. Responses were measured using a Likert scale and analyzed with SMART-PLS 4 through path analysis. The results revealed that the control environment, risk assessment, control activities, and monitoring all had a significant positive influence on credit decision-making. However, information and communication showed a positive but statistically insignificant effect. These findings suggest that robust internal controls play a key role in promoting careful, informed, and responsible credit decisions.
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Ujung et al. (2025) studied this question.
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